Quality
Driving continuous quality improvement
In today’s evolving health and care landscape, health providers are navigating increasing pressures and complex challenges. We take a collaborative and coaching-led approach, working alongside your teams to build the capabilities, systems, and confidence needed for sustainable quality improvement.
Our focus is on supporting the delivery of high-quality, equitable, and person-centred care, while helping to create environments where staff feel supported, motivated and empowered in their roles. We also help implement and embed quality management systems that drive continuous improvement and contribute to more consistent, high quality experiences and outcomes.
What We Do
Diagnostic
Our diagnostic offer helps you gain a deeper understanding of your services, including identifying potential gaps and areas for improvement. It goes beyond standard compliance checks to uncover the root causes of challenges and provides clear, actionable insights to support meaningful and sustainable improvement.
CQC Preparedness
We support organisations to actively prepare for CQC and other regulatory frameworks. This includes conducting readiness assessments, reviewing documentation and evidence, and coaching teams to feel prepared, confident and equipped to navigate the assessment process.
Recovery
Where an organisation has quality and performance challenges, we provide guidance and support to design and develop a robust recovery process. This can include helping with immediate responses, supporting the delivery of actions, and embedding systems to maintain quality over time.
Improvement & Change
We work in true partnership with your teams, providing practical support to design sustainable, measurable improvements that genuinely work for you and your teams. Together, we align these improvements with your organisation’s long-term priorities, including the NHS Long-Term Plan, and implement Quality Management Systems to ensure changes are consistently delivered and effectively monitored.
Governance
We support organisations to develop clear structures, frameworks and pathways that provide the right level of assurance. Through robust Quality Management Systems, we help ensure governance is practical, proportionate and provides robust assurance.
Digital & Systems
Supporting organisations to assess, source, implement, and optimise digital systems. This includes identifying new tools and exploring opportunities for process improvement and optimisation, including the use of AI. We ensure these tools are used in a safe and effective way.
Service & Pathway Design
We design key quality and safety pathways and protocols, and work to integrate them with governance and accountability structures. Our work focuses on creating arrangements that function smoothly and support sustainable improvements.
Policies, Procedures & Protocols
We help to review, refine and draft policies, and procedures, all within robust policy schedule frameworks. We ensure all refinements reflect changes in national and local legislation and guidance, system developments, and organisational priorities.
Our Track Record
Norfolk & Suffolk NHS Foundation Trust
We supported NSFT, a large mental health Trust, for over three years through a range of quality and improvement projects. Our work helped the Trust move out of special measures, implement large-scale improvements, and embed Trust-wide assurance and improvement functions. These efforts contributed to improved CQC ratings and strengthened the Trust’s overall approach to quality and performance.
Psychiatry UK
We supported a private digital mental health provider over a sustained period to move from Requires Improvement to Good. Our work included a full diagnostic to identify improvement priorities, implementing new systems, designing clinical pathways, and preparing the service for its upcoming CQC inspection. These projects directly contributed to improved CQC outcomes and strengthened the provider’s overall quality and governance approach.
Livewell CIC
We partnered with a Community Interest Company in the Southwest to design and mobilise a new contract operating model. We also led a targeted improvement programme across their five GP practices, strengthening governance, enhancing quality, and driving a more consistent patient experience.
Case Studies
1. Operating Model
2. Primary care improvement programme (Mayflower)
Why Work With Us
We bring extensive on-the-ground and leadership experience across NHS Mental Health Trusts, private providers, and primary and community care.
We have a track record of delivering meaningful, measurable improvements in quality and care delivery, enhancing experiences and outcomes for service users, families, carers and staff.
We work closely with your teams to understand challenges, co-design solutions and embed practices that last, building a culture of shared learning and continuous improvement.