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OUR SERVICES
Strategy

Strategy

We help organisations align their strategy with their core purpose. We work to ensure your growth plan, governance, operating model and workforce approach are clearly driven by your vision, with an actionable path to achieve results.

Through a focus on clarity of purpose, you can win the buy-in and build the energy and passion you need from your teams to create a solid foundation for productivity and growth.

Commercial intelligence allied with energy and focus is what will bring your growth strategy to life – attracting clients, satisfying regulators and ultimately enabling you to deliver significant impact against a triple bottom line (i.e. generating surplus whilst also creating clear, measurable positive impact).

 

OUR SERVICES
Bid Support and Mobilisation

Bid Support and Mobilisation

To date we have secured over £1.5bn worth of contracts for clients. 2018 was a record-breaking year for Baxendale, with us supporting clients across the country to win contracts valued at c.£500m, with us on track to exceed this in 2019.

Our successful start-to-finish bid support package helps clients win new large contracts or fend off competitors from taking on core services. We’re part of your team from the off – and lead, manage, review, coach, write, design, model and present to get the job done.

Our package of support varies depending on our clients’ needs, as well as the requirements of the specific tender opportunity. At the outset we work with clients to understand these needs and best design our package of support. Our support is therefore tailored each time, but is likely to include some or all of the following elements:

  • Development of a bid strategy and win themes
  • Service model design – working in partnership with the subject matter experts from within the client’s team to develop transformative service models to meet commissioners’ specifications and best support the communities you serve
  • Workforce modelling
  • Financial modelling
  • Mobilisation and transformation planning
  • Stakeholder engagement and partnership brokerage – to bring partners along with you in the tender opportunity
  • Bid writing
  • Development of arresting visuals to support the tender submission, and/or external communications with stakeholders
  • Bid review, refinement and finalisation
  • Presentation and negotiation support – which may include coaching the client team in preparation for presentation/negotiation and/or the development of handouts or PoewerPoint presentations as required
  • Programme Management – including the management of the procurement portal and communications with the commissioner.

Email Ceri.Jones@baxendale.co.uk for more information.

OUR SERVICES
Commercial Growth

Commercial Growth

We are growth experts and bring exceptional commercial capability to help clients grow in a range of critical ways. We help identify opportunities in existing markets, and support diversification into new markets. We deliver commercial appraisal of growth options, and build detailed business cases complete with rigorous financial models to help identify the right route to success.

A highly engaged workforce is often a critical ingredient to driving new ideas, and we help clients takes potential innovations through to funding and implementation.

We help you identify whether you have genuine capital investment needs, build impeccable investment cases, and help you navigate mainstream and social investors to find the right partners.

Hand in glove with growing revenues, we help our clients drive up their bottom line through detailed cost savings analysis, using tried and tested techniques like Six Sigma and LEAN to bring down operating costs.

We have sales and marketing experts in our team, who support clients to align their approach to brand and communications with their growth strategy.

Finally, we play the role of a critical friend as well as expert advisor. Growth can often be found in new partnerships, joint ventures or even mergers and acquisition. We often support clients to identify good fit partners, and carry out the due diligence, legal and transactional work to ensure such arrangements drive growth rather than distract from it.

OUR SERVICES
Service Transformation

Service Transformation

We support organisations and system partnerships to design and implement integrated, transformative models of care. Clients include providers of community services, mental health services, primary care and secondary care. We also work directly with CCGs and STPs.

We are experienced delivering transformation programmes within organisations, drawing together clinical teams and enabling functions, working to established programme management frameworks to enact long-lasting service transformation to improve patient outcomes, reduce cost or demand. Increasingly we work across system partners, working to a number of clients who interact with clinical pathways to varying degrees.

Our projects are varied, responding to the needs of each client, but usually include some of the following elements:

  • Service design – applying national and international best practice to a client’s local context.
  • As-is capture – to identify the current state, using varied techniques including process mapping, interviews and deep-dives into available data
  • To-be mapping – to develop future operating models, and plan the approach and resourcing requirements to move to the to-be model
  • Partnership brokerage and merger support – to lay the foundations for meaningful integration.
  • Financial and workforce modelling – to model and cost planned changes at a granular level.
  • Programme management – to drive forward the programme to achieve intended outcomes, often supporting multiple system partners.

Email Tom.Davis@baxendale.co.uk for more information.

OUR SERVICES
New Delivery Models

New Delivery Models

We are experts in helping clients transition into new business models.

We start by helping you appraise the options in front of you. Whether you are a business owner considering a sale (to employees or otherwise), a senior team considering a merger or joint venture, or a public sector organisation looking at alternative delivery models – we have strong track record across the board.

In 17 years we have supported over 100 teams to look at transitioning into employee ownership (EO) models, creating nearly as many new EO businesses in the process. Since 2011 we have been market leaders in supporting public sector teams to transition into mutual and social enterprise delivery vehicles (including supporting the exit of Remploy Employment Services from the Department of Work and Pensions into a £55m mutual joint venture).

We build powerful strategic business cases, supported by detailed financial models and full implementation plans complete with risk assessments. We help clients implement transitions through support for financial transaction, legal insight, culture transformation and significant project and programme management capability.

OUR SERVICES
Becoming Employee Owned

Becoming Employee Owned

We’re market leaders in Employee Ownership, and have helped over 100 businesses to become employee owned. Employee owned ourselves, we offer end-to-end support, including the legal, financial, governance, engagement and culture aspects. We understand entirely the questions and concerns of exiting founders, and can help you leave on the best terms to enable fair return on investment and the right deal for employees. Whatever your reason for becoming employee owned, we’ll have experience in it, and will ensure the legacy of your business.

 

OUR SERVICES
Innovation, Digital & Change

Innovation, Digital & Change

Are you ready?

Disruption and innovation are re-landscaping the world of work due to demographics, technology and globalisation.

Amidst new challenges that include an ageing population, the expectations of Millennials and Generation Z plus uncertain economic headwinds, we are seeing GDP fall while demands on services and infrastructure grow.

Our world of work is also being impacted by the jostling of contradictory forces including digital, automation and AI, meaning and security.

Being aware of emerging trends and adapting accordingly allows us to harness the energy that change brings with it. Reimagining the workforce, embracing technology and finding flexible approaches to talent retention will separate successful organisations from those left in the wake of change.

We’ll help you assess where your business needs to flex and adapt to new ways of working, whether it’s rolling out new digital tools that improve outcomes and save costs, or rethinking how and where you work.

OUR SERVICES
Culture & Engagement

Culture & Engagement

We have delivered culture change programmes for micro businesses and SMEs through to large multi-nationals. Our engagement and communications offers help organisations make more of their people, and keep people informed in the right way and at the right time, whatever the pressure or goal.

We might start by benchmarking where your culture is today. Using a unique set of indicators, we identify sticking points and barriers, as well as what’s working well.

From there we work closely with employees and leadership teams to build change programmes based around getting in place the right behaviours, HR systems and processes, internal communications, governance and structures, ultimately working with leaders, managers and frontline to make it all work well. We can advise you on taking your vision forward, and support you every step of the way.