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A Winning Framework for My Trust
CLIENT STORY

About
My Trust
is a youth services charity established in 2008 with the aim to inspire and raise the aspirations, participation and achievement of young people and to help them achieve fulfilling lives.

Challenge
Similar to other charities in the youth sector, My Trust operates in a climate of ever-diminishing resources and increasing demand on services. Despite this, the charity came to us for support to help them deliver on ambitious goals to scale their outstanding impact across the South East. To help them further this ambition, My Trust merged with another charity – Young Kent. This merger opened up potential opportunities for My Trust to expand their reach and bid for bigger contracts. However, in order to make the most of the opportunities presented by this merger, My Trust came to us for support to develop appropriate systems and processes to do so.

Solution and Outcome
Our work with My Trust focused on developing an end-to-end tendering process, providing the charity with tools to qualify and develop competitive bids. We also supported their first substantial bid, helping the team to structure answers as well as manage the overall tender process. This work resulted in a successful outcome, with the charity securing a contract to deliver services worth £1.5m over 3 years.

Our support also included development of a social impact framework to ensure that My Trust can track and measure its performance against internal and contract KPIs. Our approach to the project was explicitly designed to make sure that all of the outputs were co-created with My Trust’s employees to ensure continuous capacity building within the Charity.

“The learning from the project has been immense. If I reflect on the project, it has enabled My Trust and its staff to really think about a process for securing bids. The initial exploration of My Trust’s priorities and aims helped us focus on the relevance and opportunities of bids that we are considering. The continued work with the Baxendale team to support a very quick turnaround of a bid submission in April 2018 was invaluable. It provided us with insight into establishing a bidding team, time frames, awareness of attention to detail and the core concepts of writing a good bid.

“The development of a framework for writing/submitting bids has continued to be an essential part of all bid exploration and writing. We have since submitted bids using the framework and have been successful, which I am sure is because of the process we are now using.”

– Simone Miles, CEO of My Trust


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