Industry
Healthcare
Project Brief
Development of a new Trust Strategy following an “Inadequate” CQC rating and being subjected to the Recovery Support Programme.
Results
NSFT launched its new Trust Strategy in May 2023, with it being well received by all partners. Development of a clear vision, mission, and strategic priorities, underpinned by a three‑year roadmap and deliverable improvement initiatives for 2023/24.
SERVICE
Transformation
Our Client
Norfolk and Suffolk NHS Foundation Trust (NSFT) is a specialist NHS mental health and learning disability trust providing services across Norfolk and Suffolk.
The Trust delivers a wide range of community and inpatient services, working with partners to improve quality, safety, and outcomes for people using mental health services across the region.
Project Brief
The client asked Baxendale to support them with the development of a robust strategy that would set a clear direction of travel for the Trust, while recognising the position it was coming from, highlighting immediate priorities and a longer-term vision for sustainably embedded improvement.
The Solution
Development of a robust strategy setting a clear direction of travel, while recognising the Trust’s current position, highlighting immediate priorities and a longer-term vision for sustainably embedded improvement.
This required significant diagnostic work as well as engagement with key internal and external stakeholders so that everyone within and outside of the Trust could stand behind the new strategy.
Development of a structured programme of work based on best practice, giving structure to the strategy development process.
Leading the work to develop the resulting strategy, forming an internal project team with key stakeholders to ensure rounded input into the process and final output.
The Results
Development of a vision, mission and set of strategic priorities for the Trust, to be delivered through a series of tangible improvement initiatives for 23/24.
A clear roadmap over the next three years, to support continued improvement, arrangements to manage the practical delivery of the strategy and service user stories to ground our strategy in the experience of our staff, service users and carers.
NSFT launched its new Trust Strategy in May 2023, with it being well received by all partners.
The Trust is now developing the underpinning enabling strategies that will support delivery of the overarching strategy.
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