Provide CIC

Project Brief

New digital system aimed to fundamentally transform the service user experience while providing a fully connected digital solution across all elements of the project.

The service user interface transformed the way individuals interacted with the service by offering features like online ordering of STI kits and condoms for convenient delivery to a chosen address. 

 On the clinician side, the interface facilitated a joined-up service across all elements of the service, from pathology to outreach across digital and clinic based care.

This ensured a single view of the truth, supporting continuity of care and enabling service optimisation and transformation. 

The Solution

Robust project management support including risk management, stakeholder mapping and project planning to ensure the solution was mobilised safely, effectively and in meeting the tight timeframe.

Mobilising the project plan, collaborating closely with stakeholders to ensure timely completion of tasks and effective management of risks. 

Collaborating with Provide Wellbeing and key strategic partners, including Terrance Higgins Trust (THT), Essex Partnership University NHS Foundation Trust (EPUT), and East Suffolk and North Essex NHS Foundation Trust (ESNEFT), to map out system requirements. 

Working at the interface between Provide Wellbeing and the digital system provider to establish effective contracts and customise the system to meet business needs.

Providing support to teams in preparing for digital mobilisation, including establishing governance arrangements for both during and post-launch phases. 

The Results

Successful support of the timely mobilisation of Provide’s new digital system specifically tailored to their and their strategic partner’s needs, ensuring a seamless transition and a high level of integration across the service. 

 Its implementation has empowered Provide to further innovate their offering and services, supporting their strive to deliver the highest quality service to their users.